Policies

Policies Last Updated: December 6, 2014

Please review Duafe Designs Policies and Specifications below regarding Shipping, Returns, Packaging, Orders, and Privacy. By using our Services, or sharing your information with us, you are consenting to and accepting each Policy defined below, including any changes or updates. Duafe Designs will occasionally update these policies. When a revision is made we will revise the “last updated” date on this page.

 Shipping & Delivery

Duafe Designs orders are shipped with the reliability and accountability of USPS shipping via First Class Mail or Priority Mail. Preferred mailing options are available to customers at the checkout endpoint. Your order will be shipped to you fully insured and include a tracking number provided to you at the start of shipment. If you place your order before the cutoff time of 2pm Pacific Standard Time (PST), on a regular business day (Monday through Friday), your order will begin processing the following business day. If you place an order on a US holiday or weekend, please allow up to 48 hours after the end of the holiday or weekend for your order to begin processing.

When will your order be shipped:

Most orders will take up to 5 business days to be completed and shipped; however, customized orders may take up to two weeks to ship depending on product demand. This shipment date is calculated based on the approximate number of days required to create, process, and package your item(s). If there is any delay in shipment for any reason, Duafe Designs will communicate status updates to the customer using their contact information provided.

 Arrival:

The arrival date is estimated based on your location and choice of shipment. US orders shipped via USPS First Class Mail can take 1-8 days to be delivered. US orders shipped via USPS Priority Mail take 1-3 days to be delivered. Please contact us to request signature confirmation to Priority Mail shipments. Customers are responsible for choosing the appropriate route of delivery that fits their personal needs. If any further shipment delays incur due to backordered items or unforeseen circumstances (i.e. weather) we will communicate updated status information as it becomes available via email and inform the customer of the expected completion, shipment, and delivery date.

Orders

 International Orders

If you are interested in ordering from Outside the United States, please contact us at info@duafedesigns.com or call us at 510-397-8075. International orders are reviewed on a case by case basis.  be placed once the customer’s address/location and shipping costs are agreed and confirmed. 

Customized Orders

Customized orders are welcomed for waist beads only. If you have a particular color, style, or design in mind, please send us your detailed request via email at info@duafedesigns.com. We can help formulate a customer’s design needs and ideas, and answer questions over the phone. A picture of the completed item will be sent to the customer for final approval. Approval can be confirmed via email, phone, or text message.

Sales Tax

 Sales tax is applicable only for orders shipped within the state of California. Our site will automatically estimate the sales tax in your cart when you submit your order information. 

Packaging

We enclose your items in a gift box or organza gift pouch. Items that include sterling silver or gold-filled findings are sealed in a clear acid-free bag to protect from oxidation.  Oxidation occurs when metal is exposed to oxygen in the air, which causes the metal to tarnish and darken in appearance. An informational card about Waist Beads by Ayodele,” “Wear & Care Tips,” and product information/features/meanings are included in your order. In addition, a free customized or blank note card can be included with your order for gift items. Please include your request for a note card in the “Notes” section during the final checkout stages. 

Return Policy 

At Duafe Designs, we want you to be completely satisfied with your purchase and experience. Purchases are non-refundable; however, if for any reason you are 1. Unhappy with your purchase, 2. An error by either party is made, 3. Product is damaged prior to arrival, or 4. A customer is in need of an immediate repair, Duafe Designs will work to amend the situation. It is at the discretion of Duafe Designs to offer resolve when the dissatisfaction or error is NOT due to any fault by Duafe Designs. It is the customer’s responsibility to review each order and confirm that it is correct before submitting it to us. To assist in product satisfaction and reduce opportunity for error, please review the following steps outlined below.

  • Find out as much information about self-sizing as you can and please email us with ANY questions or confusion.
  • Double check your order before you complete your check out and make sure everything is correct.
  • If you see a mistake after you check out, please notify us as quickly as possible by phone or email. We will try our best to accommodate you, and correct any mistakes on your behalf.
  • If you are dissatisfied with your order, please contact Duafe Designs within 3 days of receipt, so we can attempt to resolve your issue quickly.

However we understand mistakes are made and here is our assurance:

  • If we make a mistake, we will make the correction and either send you a replacement, provide a merchandise credit, or refund your money.*
  • If your order arrives damaged, we will gladly replace the damaged or defective item.*

*Please note before any refund matter is resolved, items must be returned within 10 days of purchase to Duafe Designs. A mailing address for your return will be provided over the phone or via email after a return request is granted. For your convenience, we will administer a credit on your account equal to the initial shipping cost of your item to you. In some cases, a prepaid shipping label will be provided via email.

We want you to be happy with your order and hope your expectations are exceeded by our quality and service. In the event that you wish to request a return or have questions in regard to our Return Policy, please contact us at info@duafedesigns.com or call us at 510-397-8075.

Privacy Policy 

Duafe Designs Unlimited, LLC., wants you to know your privacy is important to us. Our customers area a part of our global community, and are the heart of everything we do.  We hope your experience with Duafe Designs is one you will repeat and share with others. Out of respect for your privacy, we do not spam or share your personal or private information with any 3rd parties.

Use of Your Personal Information 

Information You Provide: At various times, you may decide to provide us with your personal information. You should know that we receive and may store all personal information (whether written or oral) that you provide to us. This includes personal information provided to us through any means, including, without limitation, through our Site, via e-mail, over the telephone, and through a social media service (for example Facebook, Twitter, Pinterest).

Duafe Designs use the information we collect about you to:

  • To process, facilitate, and fulfill your order, including to send you emails to confirm your order status and shipment
  • To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
  • To administer and fulfill our contests and other promotions
  • To help us learn more about your shopping preferences
  • To help us address problems with and improve our site, products, and services, and offer new ones
  • To enhance your shopping and customer experience
  • To analyze trends and statistics
  • To protect the security or integrity of our website and our business
  • To contact you if necessary

Customers have the choice not to receive marketing information. To opt out, request must be sent by email to info@duafedesigns.com.

Submissions

We value your comments, feedback, testimonials, etc., which help us improve our services and products, and communicates your experience to other customers or potential customers. Your testimonials may be included on our site and include your First Name, Last Name initial, and date of submission. By making such submissions to us, you assign your rights in the submissions to us. Please refer to “Submissions” in our terms and conditions for further information.

Duafe Designs Unlimited, LLC. is the entity responsible for the collection and processing of your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. You may be a victim of “Phishing,” a scam designed to steal your personal information. We will never request your account information, password, user name, credit card information or other personal information through email. 

How to Contact Us: 

If you have any questions or comments about this Privacy Policy, our privacy practices, or if you would like us to update information you provide to us, send an email to info@duafedesigns.com or contact us by phone at 510-397-8075.

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